HC Recruitment search for one of its clients in the Grand Duchy of Luxembourg a : Banking Customer Service Manager (W/M)

Profile :

• You have a Master's degree with a specialization in Banking / Finance
• You have a minimum of 5 years experience in a similar position in the banking or PFS sector.
• You have an excellent knowledge of the business lines / products / services in retail banking
• You are well-versed in negotiation and have a real commercial orientation
• You have good interpersonal skills and proven experience in team management.
• You are known for your initiative and sense of responsibility.
• You are known for your analytical and critical thinking skills as well as your professional curiosity.
• You demonstrate organizational and financial rigor.

Mission :

• Manage and coordinate the team that makes up the "Customer Relations" department
• Manage POST Finance Call Centers and those dedicated to external partners (External Call Centers)
• Managing the development of the external call centre activity
• To steer POST Finance's product and service offering to optimise profitability (performance management)
• Propose and ensure the coordination of the customer relations approach in omnichannel mode (i.e. physical and digital)
• Oversee the security of customer relations and the reliability of information recorded in the ticketing tools.
• Be attentive to market developments and the offers of the competition

Languages : 

• You have very good communication skills (written and oral) in French and English.

Your application will be treated confidentially. We would be very happy to arrange a first meeting to discuss this opportunity with you and to consider your next career move. Send us your CV to contact@hc-recruitment.lu