Banking Customer Service Manager (W/M)

Jobs HC Recruitment

Banking Customer Service Manager (W/M)

Permanent contract

Banking Customer Service Manager (W/M)

Your missions

Manage and coordinate the team that makes up the "Customer Relations" department
Manage POST Finance Call Centers and those dedicated to external partners (External Call Centers)
Managing the development of the external call centre activity
To steer POST Finance's product and service offering to optimise profitability (performance management)
Propose and ensure the coordination of the customer relations approach in omnichannel mode (i.e. physical and digital)
Oversee the security of customer relations and the reliability of information recorded in the ticketing tools.
Be attentive to market developments and the offers of the competition
Your Profile

You have a Master's degree with a specialization in Banking / Finance
You have a minimum of 5 years experience in a similar position in the banking or PFS sector.
You have an excellent knowledge of the business lines / products / services in retail banking
You are well-versed in negotiation and have a real commercial orientation
You have good interpersonal skills and proven experience in team management.
You are known for your initiative and sense of responsibility.
You are known for your analytical and critical thinking skills as well as your professional curiosity.
You demonstrate organizational and financial rigor.
You have very good communication skills (written and oral) in French and English.
Your application will be treated confidentially. We would be very happy to arrange a first meeting to discuss this opportunity with you and to consider your next career move. Send us your CV to contact@hc-recruitment.lu